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Context Graphs Aren’t Theory: How We Use Them in Real Client Implementations
Recent Jaya Gupta 's writing on context graphs has surfaced an important question: where does real enterprise AI value actually come from? The emerging answer is that it won’t come from layering AI on top of systems of record, but from capturing the decision context that connects data to action. For us at Beacon, this wasn’t a thesis we set out to prove. Context graphs emerged as a by-product of running AI agents in production —first across workflows and support, and lat
27 minutes ago5 min read


The End of AI Experimentation: What Davos 2026 Revealed About Enterprise AI's Next Phase
The World Economic Forum's " Scaling AI: Now Comes the Hard Part " panel at Davos 2026 didn't declare AI startups dead. It did something more significant… it marked the end of the experimentation phase. Enterprises are done with pilots. Production is where most AI strategies are breaking. “Everybody talks about AI, the impact of AI, but where is the value? Where is it in dollar figures? And this is what we are able to establish.” - Amin Nasser, CEO of Aramco It’s Pretty Cle
1 day ago5 min read


The Fastest Client Implementations in 2026 Will Be AI-Orchestrated
By 2026, most implementation leaders will agree on the fundamentals. AI will be embedded into delivery. Speed will matter more than activity. Customer experience will start at implementation, not after go-live. But many will still underestimate what AI orchestration actually means. And, where the real gains come from. Because the biggest shift isn’t better visibility, smarter governance, or cleaner reporting. It’s this: AI is beginning to execute the work of implementation i
Jan 63 min read


2025: A Year of Momentum, Growth, and Gratitude
As we close out 2025, I'm reflecting on what has been an extraordinary year for Beacon. It was defined by rapid growth, strong partnerships, and most importantly, the trust our customers, team, and investors have placed in us. Seeing how far we've come has been humbling, and I'm incredibly grateful to everyone who's been part of this journey. The Numbers Tell a Story We achieved 30% quarter-over-quarter revenue growth this year. But behind that number is something more meanin
Dec 30, 20254 min read


Time-to-Value Is the Real AI Differentiator: Inside the Blueprint for Scalable AI Implementation
For all the noise surrounding enterprise AI, one truth is becoming impossible to ignore: most companies are still trapped in pilot mode . AI experiments linger for months, burning time, money, and credibility, yet failing to deliver the production-level business outcomes executives expect. What separates the organizations that scale AI from those that stall isn’t bigger models, larger datasets, or more ambitious roadmaps. It’s something far more fundamental and far more urgen
Dec 22, 20254 min read


From Pilots to Production: Beacon at The AI Summit New York 2025
The AI Summit New York 2025, held December 10-11, 2025 at the Javits Center, brought together enterprise leaders, innovators, and technologists to explore how AI is reshaping industries and driving real business value. This year's event was a watershed moment, not for the hype around AI, but for the hard-won lessons on turning AI ambition into measurable outcomes. At Beacon.li , we were energized by the conversations, the energy, and the unmistakable realization that enterpri
Dec 19, 20254 min read


The Dark Side of Software Onboarding: Halloween Confessions from the Beacon Outreach Team
These aren’t just our client stories. These are survival stories. Because in enterprise implementations… the scariest things don’t hide under the bed, they hide in your backlog. Not all nightmares happen in the dark. Every day, our outreach team walks into calls with brave enterprise teams who swear, “We’ve got our implementation process under control.” But somewhere around slide four of the demo, that's when the confessions begin. Endless onboarding cycles, midnight war room
Oct 30, 20253 min read


Is AI Orchestration the Next Must-Have for Your Insurance Customer Support?
Customer support in insurance has two sides. Customers want fast and clear resolutions and delays hurt satisfaction and loyalty. Agents, meanwhile, are buried under repetitive queries, often missing critical tickets. Despite claims of being “fully digitized,” many insurers still struggle when a user wants a simple update on a claim or information about their policy ¹ . Portals confuse, chatbots only point the way, and most queries still end up as tickets for human agents. AI
Oct 14, 20255 min read


Is Automation Enough for Insurance Claims? Here’s How AI Orchestration Steps In
Imagine Sarah, a claims adjuster at a mid-sized insurer. Her day should be simple: review claims, approve eligible ones, and keep policyholders updated. But in reality, automation only takes her so far. A policyholder submits a claim online. Automation flags the submission and routes it to Sarah. Sounds ideal. Until she discovers: Some documents are incomplete, but the system can’t tell which ones. Policy details are spread across three different platforms. She has to verify
Oct 9, 20254 min read


How AI-Powered Support Can Boost Your Bottom Line
In today’s fast-paced digital economy, businesses are under immense pressure to optimize operations, enhance customer experiences, and...
Apr 22, 20253 min read


AI vs Human Support: Finding the Perfect Balance for Success
As businesses scale, customer support becomes a critical factor in delivering a seamless user experience. With AI-driven solutions...
Apr 22, 20253 min read


Ditch the Help Desk! Empower Users with Seamless In-Product Support
Say goodbye to frustrating help desks! Empower users with intuitive in-app support that gets them back on track fast.
Mar 14, 20253 min read


How Beacon Helped HRMS Platforms Reduce Support Tickets by 80%
HR management software (HRMS) platforms are essential for modern businesses, enabling companies to manage payroll, recruitment, benefits,...
Mar 14, 20253 min read


Top AI Tools for Customer Service in 2025
AI is transforming customer service by automating responses, streamlining support workflows, and proactively resolving issues before they...
Mar 14, 20253 min read

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