Orchestrating Success Across Every Industry
​
Workline
-
Challenge: Scaling personalized HR experiences led to slow information access, fragmented analytics, and a surge in repetitive support queries.
-
Solution: Beacon’s AI Copilot, universal search, and widget-based Workline Lite streamlined information access, automated query resolution, and enabled real-time analytics.
-
Outcome: 60% fewer support tickets, 80% of repetitive queries resolved automatically, employee engagement score rose from 66 → 86, and mood score improved from 3.2 → 4.5.
AMTPL
-
Challenge: AMTPL faced manual bottlenecks in claims processing, policy management, and multi-language customer support, causing delays, errors, and high operational costs.
-
Solution: Beacon deployed specialized AI agents to automate claims, policy operations, and multilingual support, orchestrating workflows across systems without APIs.
-
Outcome: 60% reduction in manual interventions, 90% fewer errors, 50% cost savings, and 500+ man-hours saved monthly.
Darwinbox
-
Challenge: Darwinbox faced surging support ticket volumes, with repetitive “how-to” and complex L2/L3 queries slowing resolution and diverting product teams from innovation.
-
Solution: Beacon.li deployed AI support agents and autonomous workflow orchestration directly on Darwinbox’s product UI, automating ticket handling and in-product guidance without backend changes.
-
Outcome: 64% of tickets deflected, same-day resolution increased from 28% to 70%+, and product teams regained focus on roadmap initiatives.