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The Growth Friction Costing Enterprise SaaS Millions of Dollars
6+ month implementations delay revenue recognition and overwhelm professional services teams, creating bottlenecks that prevent you from scaling efficiently and capturing market opportunities.
Extended Implementation Cycles
Support costs consume up to 50% of OPEX handling repetitive L1/L2 queries, draining resources from strategic initiatives while creating poor customer experiences through delayed resolution times.
Bloated Support Operations
Poor User Adoption & Drop-Off
Clunky UX, buried features, and steep learning curves result in low feature adoption rates, forcing users to abandon your platform before realizing its full value potential.
Manual Service Dependency
Heavy reliance on consultants, CSMs, and trainers to deliver what the product should do automatically creates unsustainable unit economics and limits your ability to scale profitably.
How Beacon Transforms Enterprise SaaS Platforms Into Self-Driving Growth Engines
Beacon sits atop your SaaS, learns every feature, maps friction, and uses AI to automate onboarding and configuration, deflect support, and boost adoption, with no backend or API needed.
Instant Implementations
Reduce 6-month onboarding marathons to 2-week sprints
Beacon trains itself on your platform and automates client setups—collecting inputs, configuring flows, validating edge cases—all with zero backend access or API dependency. Go live faster, without expanding your professional services team.
Autonomous Support Agents
Handle L1 to L3 queries with zero manual escalation
From "How do I update pricing?" to "Why isn't this report showing?", Beacon resolves support queries directly within your product interface. Complex issues receive guided resolution or clean fallback flows, reducing average handle time while maintaining customer satisfaction.
1-Click Workflow Orchestration
Flatten 10-step workflows into a single command
Beacon maps every button, logic path, and dependency in your UI—enabling complex tasks like report generation, configuration setup, or cross-module navigation through simple user prompts. Eliminate training overhead and accelerate time-to-value for new users.
Accelerated Feature Adoption
4X user adoption. 70% faster value unlock
Beacon appears exactly where users struggle—offering contextual nudges, answering questions before they're asked, and guiding users toward aha moments. Transform your platform from complex software into an intuitive, self-guided experience that maximizes feature utilization.
Enterprise-Grade Security Without Dev Dependency
No database access. No API calls. Fully SOC 2, GDPR, and ISO compliant
Beacon works with a simple demo account. It trains like a user, not an engineer. All insights and automations come from the UI layer—ensuring zero risk, zero data leakage, and full auditability.
Trusted by Leading SaaS Teams
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What is beacon.li?beacon.li is a SaaS platform that provides a command palette as a service. Our core features are easy integration, AI summarised help answers to reduce support costs, context-aware action suggestions to boost feature adoption & elevate user experience, complete customisation to match your app, fuzzy search, and analytics to discover new opportunities.
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Why should I use beacon.li if my team can build it internally?Well, we thought so too. However, when we tried building it for a project, we realised it's super hard to make it work - even with an existing open-source library. Too much framework version dependency, minimal features or customisation, and way too much developer dependency initially and every time we wanted to make a small change - and this frustrating experience led us to build beacon.li. We believe our meticulous focus on building a top-notch command palette - from design, ease-of-use, extensibility, customisation, AI models, and overall experience - will make your app feel world-class from day one. If you are uncertain about choosing between "build vs buy", we would be happy to assist you in making a decision. Even if you decide to build the command palette yourself, we are more than willing to share all our learnings and help you find the right open-source project that meets your requirements. Just drop us a line at founders@beacon.li.
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Does beacon.li work for desktop app?Yes - if your desktop app is built using Electron or any other javascript framework, beacon.li works great.
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What is your pricing?To be honest, we would like to work with you on the pricing part. Currently, our focus is on building a top-notch product that helps you to truly revolutionises user experience.
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Will there be any impact on my app/dashboard performance by adding beacon.li?No. Just like a chat widget, you can asynchronously load beacon.li javascript library so that it will not have any performance impact.
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Can I customise beacon.li to match my product?Yes, you can easily customise beacon.li to match your product's branding and design. You can change the colour scheme, font, and other visual elements to match your product's look and feel.
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Do I need to have a dedicated developer to use beacon.li?We designed beacon.li to be as non-developer-friendly as possible. With our platform, your product managers, UX designers, or anyone from your team can easily create or update commands without needing a developer's help. The only developer dependency is for the initial JavaScript code integration. However, if you use Google Tag Manager, you can easily create a new tag and integrate beacon.li without any developer involvement.
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How to try out beacon.li for my product?Thanks for your interest in trying out beacon.li. Please go ahead and share your details & book demo here: https://tally.so/r/wkleqj (max 15 mins). In the demo, we will show you how beacon.li command palette looks on your app with some sample actions.
