Turn Post–Go-Live Firefighting Into Controlled Stabilization
Beacon shortens hypercare by resolving execution issues autonomously and escalating only what truly needs human attention.
60% Faster Go-Lives
3× delivery capacity
Zero integration overhead
Turn Post–Go-Live Firefighting Into Controlled Stabilization
Beacon shortens hypercare by resolving execution issues autonomously and escalating only what truly needs human attention.
60% Faster Go-Lives
3× delivery capacity
Zero integration overhead
Turn Post–Go-Live Firefighting Into Controlled Stabilization
Beacon shortens hypercare by resolving execution issues autonomously and escalating only what truly needs human attention.
60% Faster Go-Lives
3× delivery capacity
Zero integration overhead
Configuration mismatches exposed by real users
Data and workflow edge cases not visible during UAT
Repeated expert intervention for similar issues
Manual diagnosis that stretches hypercare from weeks into months
High-volume “something isn’t working” reports with little context
When Go-Live Exposes Execution Gaps
When Go-Live Exposes Execution Gaps
In theory, hypercare should stabilize systems quickly. In reality, it becomes a prolonged execution cleanup cycle. After go-live, enterprise teams face:
Configuration mismatches exposed by real users
Data and workflow edge cases not visible during UAT
Repeated expert intervention for similar issues
Manual diagnosis that stretches hypercare from weeks into months
High-volume “something isn’t working” reports with little context
When Go-Live Exposes Execution Gaps
In theory, hypercare should stabilize systems quickly. In reality, it becomes a prolonged execution cleanup cycle. After go-live, enterprise teams face:
Hypercare Orchestration Beyond Tickets and Escalations
Hypercare Orchestration Beyond Tickets and Escalations
By learning your product directly through the UI, Beacon understands how
correct execution should look post–go-live. It then detects deviations,
supports resolution, and executes corrective actions directly.
No APIs
No APIs
No APIs
No backend access
No backend access
No backend access
No brittle scripts
No brittle scripts
No brittle scripts
An Execution-Led Support and Hypercare System
An Execution-Led Support and Hypercare System
An Execution-Led Support and Hypercare System
Beacon replaces reactive ticket handling with execution-aware resolution by operating directly inside your product. Instead of routing issues between teams, Beacon resolves them at the source and escalates only when necessary, with full context.
Beacon replaces reactive ticket handling with execution-aware resolution by operating directly inside your product. Instead of routing issues between teams, Beacon resolves them at the source and escalates only when necessary, with full context.
L1 Velocity: Instant In-Product Resolution
L1 Velocity: Instant In-Product Resolution
Beacon resolves routine “how-to” queries directly inside the product, in real time—reducing tickets and friction before issues escalate.
Beacon resolves routine “how-to” queries directly inside the product, in real time—reducing tickets and friction before issues escalate.
L2/L3 Velocity: Autonomous Issue Resolution
L2/L3 Velocity: Autonomous Issue Resolution
Beacon identifies configuration, workflow, and data issues and takes corrective action automatically—restoring execution the way your best engineers would, at scale.
Beacon identifies configuration, workflow, and data issues and takes corrective action automatically—restoring execution the way your best engineers would, at scale.
Context Velocity: Faster Human Escalation
Context Velocity: Faster Human Escalation
Context Velocity: Faster Human Escalation
When human support is required, Beacon passes full execution context so issues resolve in minutes, not hours.
When human support is required, Beacon passes full execution context so issues resolve in minutes, not hours.
Real-Time Execution Insights
Real-Time Execution Insights
Beacon provides live visibility into execution health directly from the UI—no dashboards, exports, or stale reports.
Beacon provides live visibility into execution health directly from the UI—no dashboards, exports, or stale reports.
Proactive Detection
Proactive Detection
Beacon detects abnormal execution patterns early, surfacing risks before they become tickets or outages.
Beacon detects abnormal execution patterns early, surfacing risks before they become tickets or outages.
Stop Paying the Hypercare Tax
Stop Paying the Hypercare Tax
Traditional Hypercare
Traditional Hypercare
Traditional Hypercare
Weeks of instability
Manual diagnosis
Knowledge lives in people and docs
Expert-heavy firefighting
Repeated issues across customers
Knowledge locked in individuals
Beacon-Orchestrated Hypercare
Beacon-Orchestrated Hypercare
Beacon-Orchestrated Hypercare
Faster return to steady state
Execution-aware resolution
Automated correction where possible
Reusable stabilization patterns
Institutional execution learning
Beacon Velocity Hub
70% same-day support resolution, up from 28%. Our NPS scores have never been higher.
Vineet Singh
CEO, Darwinbox
We plan to fully automate our Enterprise HCM support with Beacon, we’re already halfway there!
Saikiran M
CEO, Workline
With Beacon, our product became more self-serve.
Trinath M
CTO, Keka HR
70% same-day support resolution, up from 28%. Our NPS scores have never been higher.
Vineet Singh
CEO, Darwinbox
We plan to fully automate our Enterprise HCM support with Beacon, we’re already halfway there!
Saikiran M
CEO, Workline
With Beacon, our product became more self-serve.
Trinath M
CTO, Keka HR
70% same-day support resolution, up from 28%. Our NPS scores have never been higher.
Vineet Singh
CEO, Darwinbox
We plan to fully automate our Enterprise HCM support with Beacon, we’re already halfway there!
Saikiran M
CEO, Workline
With Beacon, our product became more self-serve.
Trinath M
CTO, Keka HR
70% same-day support resolution, up from 28%. Our NPS scores have never been higher.
Vineet Singh
CEO, Darwinbox
We plan to fully automate our Enterprise HCM support with Beacon, we’re already halfway there!
Saikiran M
CEO, Workline
With Beacon, our product became more self-serve.
Trinath M
CTO, Keka HR
How does Beacon identify hypercare issues?
Beacon observes execution behavior inside the product and detects deviations from expected configurations, workflows, or outcomes.
Does Beacon just surface issues or actually fix them?
How is this different from support automation tools?
What happens when new issues appear post–go-live?
Is this secure for enterprise environments?
See Beacon Stabilize a Live Environment in 7 Days
Watch Beacon identify, resolve, and stabilize real post–go-live issues—without backend integrations or setup effort.
See Beacon Stabilize a Live Environment in 7 Days
Watch Beacon identify, resolve, and stabilize real post–go-live issues—without backend integrations or setup effort.
See Beacon Stabilize a Live Environment in 7 Days
Watch Beacon identify, resolve, and stabilize real post–go-live issues—without backend integrations or setup effort.
Beacon Velocity Hub
70% same-day support resolution, up from 28%. Our NPS scores have never been higher.
Vineet Singh
CEO, Darwinbox
We plan to fully automate our Enterprise HCM support with Beacon, we’re already halfway there!
Saikiran M
CEO, Workline
With Beacon, our product became more self-serve.
Trinath M
CTO, Keka HR
70% same-day support resolution, up from 28%. Our NPS scores have never been higher.
Vineet Singh
CEO, Darwinbox
We plan to fully automate our Enterprise HCM support with Beacon, we’re already halfway there!
Saikiran M
CEO, Workline
With Beacon, our product became more self-serve.
Trinath M
CTO, Keka HR
70% same-day support resolution, up from 28%. Our NPS scores have never been higher.
Vineet Singh
CEO, Darwinbox
We plan to fully automate our Enterprise HCM support with Beacon, we’re already halfway there!
Saikiran M
CEO, Workline
With Beacon, our product became more self-serve.
Trinath M
CTO, Keka HR
70% same-day support resolution, up from 28%. Our NPS scores have never been higher.
Vineet Singh
CEO, Darwinbox
We plan to fully automate our Enterprise HCM support with Beacon, we’re already halfway there!
Saikiran M
CEO, Workline
With Beacon, our product became more self-serve.
Trinath M
CTO, Keka HR
Beacon Velocity Hub
70% same-day support resolution, up from 28%. Our NPS scores have never been higher.
Vineet Singh
CEO, Darwinbox
We plan to fully automate our Enterprise HCM support with Beacon, we’re already halfway there!
Saikiran M
CEO, Workline
With Beacon, our product became more self-serve.
Trinath M
CTO, Keka HR
70% same-day support resolution, up from 28%. Our NPS scores have never been higher.
Vineet Singh
CEO, Darwinbox
We plan to fully automate our Enterprise HCM support with Beacon, we’re already halfway there!
Saikiran M
CEO, Workline
With Beacon, our product became more self-serve.
Trinath M
CTO, Keka HR
70% same-day support resolution, up from 28%. Our NPS scores have never been higher.
Vineet Singh
CEO, Darwinbox
We plan to fully automate our Enterprise HCM support with Beacon, we’re already halfway there!
Saikiran M
CEO, Workline
With Beacon, our product became more self-serve.
Trinath M
CTO, Keka HR
70% same-day support resolution, up from 28%. Our NPS scores have never been higher.
Vineet Singh
CEO, Darwinbox
We plan to fully automate our Enterprise HCM support with Beacon, we’re already halfway there!
Saikiran M
CEO, Workline
With Beacon, our product became more self-serve.
Trinath M
CTO, Keka HR
