Support Bottlenecks Are Burning Enterprise Resources
L2/L3 Escalations Drain Experts
Config errors and workflow bugs require manual, high-effort intervention from your most valuable team members
L1 Queries Still Become Tickets
Repetitive "how-to" questions overwhelm agents and slow users down when they should be instantly resolved
Context Breaks During Escalation
Lack of contextual handover to manual agents increases TAT and impacts same-day resolution rates
Most businesses are stuck with outdated support models with multiple bottlenecks that cost millions annually:
Transform Customer Experience with Beacon’s Support Velocity Engines
L1 Velocity
Handles 100% of "how-to" queries in real time, within your UI
Reduces ticket volume and lets users self-serve without friction. Beacon proactively answers similar L1 questions before they're even raised—improving adoption, reducing drop-offs, and deflecting support tickets at the source.
Context Velocity
When human support is needed, Beacon shares the full context so agents can resolve in minutes, not hours
If human involvement is required, Beacon passes along the full debug trail, UI state, and attempted resolutions, reducing time-to-fix by 60%. No cold handovers, no repeated steps.
L2/L3 Velocity
AI agents resolve 80%+ of complex product issues—exactly like your best support engineers would
From config bugs to data errors, Beacon's support agents take corrective actions—fixing broken setups to triggering clean fallback flows, just like your expert team would, but instantly and at scale.
Accelerate Support Across Multiple Stages
Embedded Support Copilot
Proactively surfaces answers before users even ask questions, reduce friction and prevents ticket creation at the source
Real-Time Query & Context Capture
Convert unstructured data into structured formats needed Intercept support queries directly in the product–Identify intent, user action history, and product state at moment of friction by implementation systems
Deep Product-Aware Diagnosis
Analyze your product's logic page-by-page to pinpoint what went wrong–config mismatches, data errors, workflow misfires are identified and diagnosed automatically
AI Agent Execution
Take corrective actions autonomously—fixing setups, triggering clean fallback workflows, just like your expert support team would
Smart Human Escalation
Passes full context, debug trail, and attempted solutions to human agents–eliminates back-and-forth and reduces resolution time by 60%
Continuous Performance Enhancement
Learn from every interaction and resolution to improve accuracy and coverage over time (and build institutional knowledge that never leaves)
Stop Bleeding Resources on Support Overhead
Traditional Support
28% same-day resolution
Increased ticket backlog and frustrated users
Linear support scaling
Cost and headcount rise just to keep pace with ticket volumes
3+ Days to resolve complex issues
Low user satisfaction and slow business outcomes
Manual L1 handling
Overloaded teams due to repetitive, low-value queries
High escalation overhead
Expert staff unable to focus on strategic work
Beacon Support Velocity
70% same-day resolution
150% improvement in resolution speed
2X throughput increase
Double capacity with existing team
Real-time L2/L3 resolution
3X faster user time-to-value
Automated L1 resolution
Complete deflection of routine queries
80% reduction in L2/L3 load
Expert time freed for strategic work
Support Transformation Stories
