Yes, for most enterprise use cases. Beacon.li handles everything RPA does - plus the complex scenarios where RPA fails. Unlike RPA's rigid scripts, Beacon provides intelligent automation that adapts and evolves with your business.

Many teams migrate from RPA to Beacon to escape the maintenance nightmare. Beacon can often replace multiple RPA bots with a single intelligent solution, providing better ROI and eliminating the constant break-fix cycles.

RPA requires extensive custom development for each process. Beacon learns your product automatically through the UI layer - no scripting, no APIs, no custom development. What takes RPA months takes Beacon days.

Beacon understands your product interface like an intelligent user. It learns workflows, handles exceptions, and executes actions directly through your product's UI - requiring no backend access, APIs, or database integration.

While RPA has lower upfront licensing costs, the total cost of ownership is dramatically higher due to implementation time, maintenance overhead, and constant break-fix cycles. Beacon's predictable costs and minimal maintenance deliver superior ROI.

This is where Beacon shines vs. RPA. When your UI changes, RPA bots break and require expensive redevelopment. Beacon adapts automatically, continuing to work seamlessly without any maintenance required.

Most teams see a reduction in repetitive tickets within the first week of going live.

Yes. L1 and L2 tickets are automatically resolved by Beacon’s AI, while L3 tickets receive proactive assistance, significantly reducing workload.

Beacon.li adheres to SOC 2 Type II, GDPR, ISO 27001 standards, providing role-based access controls, audit logs, and encryption to secure your data.

Absolutely. Proactive in-app guidance and predictive workflows prevent many user issues from ever becoming tickets.

No — Beacon works above the UI by default. For environments that require it, we offer flexible deployment and stricter governance models.

It amplifies them. Beacon removes repetitive work from agents and turns copilots into execution partners. Your experts focus on exceptions and strategy.

Beacon is enterprise-grade: RBAC, SSO, audit trails, optional private cloud/on-prem deployment, and configurable data governance.

Working POC on your product in 7 days; measurable reductions in tickets and faster onboarding shortly after.

Beacon provides in-app guidance and proactive nudges, helping users complete tasks efficiently, increasing engagement, and lowering errors and claims leakage.

Yes. From policy creation to claims approvals and renewals, Beacon automates workflows end-to-end, reducing manual handoffs and claims leakage.

Yes. Beacon manages routine inquiries and complex issues like claim disputes while reducing claims leakage and ensuring seamless escalation.

Beacon learns your product interface like a user click-by-click, page-by-page. It builds a deep understanding of your workflows and executes actions directly via the UI layer, requiring no database or API integration.

Not necessarily. Beacon.li excels where DAPs usually fall short - automating workflows, resolving support issues. Many teams retain their DAPs for basic navigation guidance while leveraging Beacon for automation and problem resolution.

Absolutely. Some teams layer Beacon over their DAP infrastructure to add automation capabilities without losing existing guidance investments. Beacon complements DAPs by handling execution while DAPs handle instruction.

Beacon learns your product interface like a sophisticated user. It understands workflows, logic paths, and dependencies through the UI layer and executes actions directly via your product interface, requiring no database access, APIs, or engineering integration.

While DAPs typically require weeks of flow building and content creation, Beacon goes live in 7 days with working automation trained on your actual product. No manual flow building or content creation effort required.

Beyond improved user adoption, expect measurable reductions in support costs, faster revenue recognition through automated implementations, and higher customer satisfaction.

Traditional implementations require months of manual configuration, system integration, and user training. Beacon's AI learns your product automatically and provides intelligent assistance without any backend access or complex setup.

Beacon works with any web-based application regardless of customization. The AI learns your specific workflows, custom fields, and unique processes by observing the interface—no documentation or configuration mapping required.

Absolutely. Beacon operates entirely above your UI layer and never accesses databases, APIs, or sensitive data. It's SOC 2 compliant with built-in RBAC, SSO, and audit trails. You can deploy on your own infrastructure if needed.

You can choose to get a fully functional AI layer that continues learning and optimizing. Users have immediate access to intelligent guidance, automated workflows, and real-time support. No maintenance or ongoing configuration required.

Yes. Beacon adapts to different user roles and workflows within the same implementation. Marketing teams, sales teams, and operations teams all get personalized experiences tailored to their specific needs and permissions

Beacon observes your UI like a user would. It understands feature flows, dependencies, and logic visually—no need for documentation or dev time.

It enhances it. Beacon sits on top of your product, acting like a smart assistant. There’s no disruption to existing workflows, only smoother execution.

Yes. From catalog templates to pricing logic, Beacon reads merchant data, auto-fills config, and validates it before submission—eliminating weeks of manual effort.

Unlike static tools, Beacon is a true execution layer. It doesn’t just point users to where they need to go—it gets the job done for them, end-to-end.

Yes. Beacon never touches your backend or customer data. It works above the UI, with enterprise-grade SOC 2, ISO, and GDPR compliance built in.

No. Beacon works entirely above your UI layer. No backend access, no integration risk.

Yes. Beacon understands role-based permissions and adapts guidance and execution to each user.

You’ll see a working POC on your BPM platform in 7 days—with zero engineering involvement.

Absolutely. Beacon is SOC 2 Type II, ISO 27001, and GDPR compliant. It doesn’t store your data and works with your existing RBAC.

Everything from procurement, compliance, and ITSM to finance ops, vendor onboarding, and internal audits.

Yes. Beacon learns your specific processes end-to-end—including custom fields, rules, and exception cases. It doesn’t touch sensitive data and works entirely through the UI.

Beacon logs every interaction, surfaces anomalies, and ensures workflows follow defined rules. You get traceability, transparency, and built-in controls without manual checks.

Absolutely. Beacon never accesses PII, APIs, or backend systems. It’s SOC 2 compliant, RBAC-ready, and can be deployed on-prem, in VPC, or with your own model (BYOM).

Any web-based system. Core banking portals, CRM tools, loan origination systems (LOS), claims platforms — if it’s on a browser, Beacon can read and act on it.

We deliver a working POC in 7 days. You’ll see faster onboarding, ticket deflection, and live workflow automation—on your product, with no engineering lift.

Beacon learns your product interface like a user—click-by-click, page-by-page. It builds a deep understanding of your workflows and executes actions directly via the UI layer, requiring no database or API integration.

Yes. Beacon doesn't rely on predefined rules or documentation. It dynamically understands your product logic and adapts to customizations, configurations, and conditional paths just like a human would.

Completely. Beacon never touches sensitive data or customer records. It operates above the UI with strict role-based access controls, SSO, audit logs, and is SOC 2 / ISO 27001 compliant.

In just 7 days. We don’t ask for APIs, engineering time, or sandbox environments. Just give us a demo account, and you’ll see a working AI orchestration layer trained on your platform.

Beacon's AI agents understand your product's technical architecture and can diagnose complex issues like configuration errors, workflow bugs, and data inconsistencies. They take corrective actions just like your expert engineers would, but instantly and at scale.

Beacon provides complete context handover including the user's action history, product state, attempted resolutions, and diagnostic findings. This eliminates the back-and-forth typically required and reduces human resolution time by 60%.

Yes. Beacon learns your support procedures, common issues, and resolution patterns by observing your product and support interactions. It builds institutional knowledge that improves over time and never leaves when team members do.

Absolutely, Beacon can also get deployed on your servers ensuring security. Beacon operates entirely above your UI layer and never accesses customer databases or sensitive information. It works with the same permissions and access controls your support agents have, with built-in audit trails and compliance features.

Most teams see immediate deflection of L1 queries within the first week. Complex L2/L3 automation typically activates within 7 days, with continuous improvement as Beacon learns more about your specific support patterns and user needs.

Yes, Beacon can replace BI tools altogether — but it can also complement them. While BI tools focus on historical reporting and data analysis, Beacon delivers real-time, in-product insights without the need for data engineering or complex dashboards.

Beacon learns your product’s workflows, key fields, and logic through UI training. It builds an internal map of data relationships without direct database access.

Beacon adapts dynamically. When new features or data fields are added, Beacon automatically includes them in its insight graph.

Yes. Beacon never pulls raw data outside your platform. It works above the UI and adheres to SOC 2, ISO, and GDPR compliance standards. Beacon can also get deployed on your servers ensuring security.

Within the first 7 days of deployment. The system learns your core workflows fast and begins generating real-time insights immediately.

Beacon observes your product interface and user interactions to map workflows automatically. It understands feature relationships, data flows, and process logic without requiring documentation or manual configuration.

Yes. Beacon adapts to any workflow regardless of complexity or customization. It learns your specific business rules, approval processes, and data validation requirements by observing how work actually gets done.

Beacon integrates with your deployment process & gets trained during UAT - for users beacon it is always going to be up to date.

Yes, Beacon can also get deployed on your servers ensuring security. Beacon operates entirely above your UI layer and never accesses databases or sensitive data. It observes workflows through the same interface your users see, with built-in RBAC and audit trails.

Most teams see immediate productivity gains within the first week. Complex workflows start automating within 7 days of implementation, with continuous improvement as Beacon learns more about your specific processes.

Beacon observes hesitation patterns, drop-offs, and frequently asked queries in real time to identify moments of friction — and intervenes proactively.

Yes, Beacon works on top of your existing RBAC & tailors guidance to the user’s specific role, permissions, and access level, ensuring each interaction is relevant and accurate.

Not at all. Beacon runs as a lightweight layer on top of your UI. There’s no latency, no load time — just seamless interaction.

Beacon integrates with your deployment process & gets trained during UAT - for users beacon it is always going to be up to date.

Within the first day of going live. Most users interact with Beacon within their first session, reducing support queries and time-to-adoption instantly.

beacon.li is a SaaS platform that provides a command palette as a service. Our core features are easy integration, AI summarised help answers to reduce support costs, context-aware action suggestions to boost feature adoption & elevate user experience, complete customisation to match your app, fuzzy search, and analytics to discover new opportunities.

Well, we thought so too. However, when we tried building it for a project, we realised it's super hard to make it work - even with an existing open-source library. Too much framework version dependency, minimal features or customisation, and way too much developer dependency initially and every time we wanted to make a small change - and this frustrating experience led us to build beacon.li.

We believe our meticulous focus on building a top-notch command palette - from design, ease-of-use, extensibility, customisation, AI models, and overall experience - will make your app feel world-class from day one.

If you are uncertain about choosing between "build vs buy", we would be happy to assist you in making a decision. Even if you decide to build the command palette yourself, we are more than willing to share all our learnings and help you find the right open-source project that meets your requirements. Just drop us a line at founders@beacon.li.

Yes - if your desktop app is built using Electron or any other javascript framework, beacon.li works great.

To be honest, we would like to work with you on the pricing part. Currently, our focus is on building a top-notch product that helps you to truly revolutionises user experience.

No. Just like a chat widget, you can asynchronously load beacon.li javascript library so that it will not have any performance impact.

Yes, you can easily customise beacon.li to match your product's branding and design. You can change the colour scheme, font, and other visual elements to match your product's look and feel.

We designed beacon.li to be as non-developer-friendly as possible. With our platform, your product managers, UX designers, or anyone from your team can easily create or update commands without needing a developer's help. The only developer dependency is for the initial JavaScript code integration. However, if you use Google Tag Manager, you can easily create a new tag and integrate beacon.li without any developer involvement.

Thanks for your interest in trying out beacon.li. Please go ahead and share your details & book demo here: https://tally.so/r/wkleqj (max 15 mins). In the demo, we will show you how beacon.li command palette looks on your app with some sample actions.